Delta’s $500M shutdown: why patch management is essential for business continuity
From IT Error to $500 Million Loss — Why Patching Is Business Continuity
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The difference between automations and AI agents
In my more than 20 years consulting with organizations of all sizes, I’ve seen technology trends come and go. Process automation has been around in various guises for years, whereas artificial intelligence (AI) is a lot newer. The introduction and popularity of AI has caused a lot of confusion about the difference between automation and…
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Bring order to chaos and level up your automations with metadata
It doesn’t matter how much information you have stored in SharePoint if your team can’t find or use any of it. If you’re not using metadata, your team is likely wasting time searching for files. When they fail to find those files, they’re replicating work to recreate them. Many people think adding and using metadata…
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Keep your information architecture secure with permissions
You already know that security matters. You already know (we hope!) that the Microsoft 365 suite comes with the ability to set permissions in a number of different ways. But it’s much harder to be sure that your permissions settings are actually doing what you think they are – and the larger your organization is,…
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Know when to use what in Microsoft 365 with scoping
If you’ve ever wondered “Should I make this a new Teams channel, or a new Team?”, then you’ve faced the issue of scoping. “Should this be another library in our SharePoint site, or a new site?” Scoping. In short, scoping is knowing when to use what. It’s a crucial component of information architecture (the way…
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Keep your team’s files findable with good naming conventions
“Hey, I can’t find the files for our expense logs from 2022 for the audit.” “You’ll have to ask Jen, she knows where everything is.” “Jen, where are those expense files?” “Oh, it’s simple. Just log into SharePoint, go to the site called Jen’s SharePoint, click on the folder named Files, then look for STANLEY…
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Navigation brings your information architecture to the surface
Navigation is one of the most important and impactful aspects of information architecture. But business leaders and other professionals frequently overlook navigation design when setting things up in Microsoft 365. Without well-designed navigation, employees will struggle to find anything in your organization’s SharePoint sites, and may get so fed up that they refuse to use…
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Digital culture extends your company values to your technology
What is digital culture? Tech consultancies, Microsoft marketers, or corporate thought leaders on LinkedIn – everyone seems to mean something different when they talk about digital culture. We bring up digital culture all the time when consulting with our clients, especially about information architecture. It’s such an important part of making sure your technology works…
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What is Information Architecture?
File folders and SharePoint sites can grow wild, like an unkempt lawn. Information architecture is like a good landscaping plan. And, just like a good landscaping plan, well-thought-out information does a lot more than make your Microsoft 365 environment beautiful – it also makes it easier to spend time and do activities in. Good information…
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What you can do with IT automation
When you’re hiring new employees, what do you look for? Maybe you want your new salesperson to be persuasive and charming or your new project manager to have leadership skills and a history of successful projects. Whatever you look for, it’s usually not skills like “can send the same email 100 times a week” or…
